KalaKutir – Terms & Conditions

Welcome to KalaKutir! By accessing our website, purchasing our products, or using our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General Terms

  • All products sold by KalaKutir are handcrafted, and slight variations in color, texture, and size may occur. These variations are not defects but reflect the uniqueness of handmade artistry.
  • We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time. It is your responsibility to check this page periodically for changes.

2. Product Availability & Pricing

  • Product availability is subject to change without prior notice. In case an item is out of stock, we will inform you and provide alternatives or a refund.
  • All prices are listed in INR (Indian Rupees) and are subject to change without prior notice.
  • Payment must be completed in full before an order is processed and shipped.

3. Order Processing & Shipping

  • We process orders within 2-5 business days and ship across India.
  • Shipping charges are calculated at checkout unless stated otherwise.
  • Delivery times may vary based on location and courier services. We are not responsible for delays caused by third-party logistics.
  • In case of an incorrect delivery address provided by the customer, KalaKutir is not liable for lost or misdelivered packages.

4. Return, Exchange & Refund Policy

  • Returns are accepted within 7 days of delivery if the product is damaged or defective.
  • To initiate a return, please email us at [your contact email] with images of the damaged product.
  • Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
  • Customized or personalized orders are non-returnable and non-refundable.

5. Payment & Security

  • We accept UPI, bank transfers, and other secure digital payment methods.
  • All payments must be completed before order dispatch. We do not offer Cash on Delivery (COD).
  • We use secure payment gateways to ensure the safety of transactions, but we are not responsible for any security breaches caused by third-party payment providers.

6. Intellectual Property Rights

  • All content, images, designs, and product descriptions on our website and social media pages belong to KalaKutir.
  • Unauthorized reproduction, modification, or distribution of any content without our consent is strictly prohibited.

7. Customer Responsibilities

  • Customers must provide accurate personal and shipping details. KalaKutir is not responsible for orders lost due to incorrect information provided by the customer.
  • Our products are fragile. Handle them with care to avoid damage.

8. Order Cancellation & Modifications

  • Orders can be cancelled or modified within 24 hours of placement. After this period, cancellation may not be possible.
  • If an order has already been shipped, it cannot be cancelled.

9. Limitation of Liability

  • KalaKutir is not liable for any damages, injuries, or losses resulting from improper use of our products.
  • We reserve the right to refuse service to anyone who violates these terms or engages in fraudulent activities.

Contact Information

For any queries, feel free to reach out to us:
📞 +91-7717741601
📧 [email protected]
📍 Bundu, Ranchi, Jharkhand

By purchasing from KalaKutir, you acknowledge and agree to these Terms & Conditions. Thank you for supporting handmade craftsmanship! 😊